Refund policy

Refunds
If you are not satisfied with your purchase, you can return it back for a refund or replacement within 30 days. Any returned products must be in its original packaging and unused. Please allow 2-4 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Customers are responsible for return shipping. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If you wish to return your purchase please contact us 02 9555 9613 or email us sales@angelaromatics.com.au and we will provide you with the necessary details.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please contact us on 02 9555 9613. We make every effort to ensure items arrive safely.

Exceptions / non-returnable items
Certain types of items cannot be returned, which include custom products (such as special orders, fragranced flowers / balls or personalised items), and personal care goods (such as perfume). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please contact us to arrange any exchanges. Any products you wish to exchange must be in its original packaging and unused.