Contact us: 02 9555 9613

FREQUENTLY ASKED QUESTIONS

PAYLATER OPTIONS

Both Afterpay and Paypal allow you to pay later and divide your purchase into 4 interest-free instalments. 

How to use Afterpay

  • Add your items to your cart and checkout 
  • At checkout select Afterpay as your payment method
  • Enter your details and login with Afterpay
  • Your four payment schedules will be emailed to you and automatically deducted each fortnight
  • Click here for Afterpay terms and conditions.

How to use PayPal Pay in 4

  • Add products to cart.
  • At checkout select PayPal as payment option and complete your purchase
  • You will be directed to PayPal and requested to login to your PayPal account.
  • Select 'Pay in 4' below the Pay Later heading.
  • Make the first payment at the time of purchase and pay the rest in 3 payments - one every two weeks.

Click here for PayPal terms and conditions.

PRODUCT FAQS

Natural Perfume

Our natural perfume is made from all natural ingredients. Natural ingredients are extracted from botanical sources e.g plants, flowers. Vegan friendly, paraben free and phthlatate free. Made in Balmain, Australia.

It is always recommended to test a small patch of the product on the skin, however it is highly unlikely that you will not be allergic to natural perfume as we use all natural ingredients. All products are paraben free, phthalate free and vegan friendly.

Approximately natural perfume last between 4-5 hours on the skin. 

You get approximately 1000 sprays in our 50ml bottle and 40-50 sprays in our 2ml sample (palette contains 3 x 2ml sprays)

 

Our natural perfume is made from all natural ingredients. Natural ingredients are extracted from botanical sources e.g plants, flowers. Vegan friendly, paraben free and phthlatate free. Made in Balmain, Australia.

It is always recommended to test a small patch of the product on the skin, however it is highly unlikely that you will not be allergic to natural perfume as we use all natural ingredients. All products are paraben free, phthalate free and vegan friendly.

Approximately natural perfume last between 4-5 hours on the skin.  

 

Candles

Whilst we constantly strive to make the “perfect” candle, it is important to remember that we are dealing with 100% natural waxes in our candle formula, so Mother Nature sometimes gives us a hard time!

If we were using synthetic based waxes our product would be consistent and perfectly smooth every time, however again as we choose to use only natural ingredients, we can sometimes see a “cauliflowery” effect after the candle is burned, when we see variations in our soy based additives. Which seems to have just become the case in recent days.

Rest assured, we have tested our candles when affected by these changes in the wax, the burn profile of our wicks and the scent throw remain unaffected.

If you have any further concern with your candle, please let us know. As we really want you to be happy with your Angel Aromatics experience.

The wicks need to be trimmed to 6mm before you re-light your candle to reduce any black residue. If you do experience any black residue this can be removed with a cloth or tissue when the candle is not lit.

For the candle to burn evenly you need to burn all 3 wicks at the same time. If you burn just 1 out of the 3 wicks then this can cause the candle / wax to tunnel.

Please refer to our candle safety guide to get the most out of your Angel Aromatics candle. Burn your Angel Aromatics candle for approximately an hour (or until the pool reaches the edge of the glass) this will prevent the candle from tunneling. If you have any concerns regarding your candle, please contact us on 02 9555 9613 or sales@angelaromatics.com.au.

 

Artificial flowers / Balsa wood flowers

Our flowers are made from a fine timber similar to balsa wood. The timber absorbs the fragrance allowing them to stay fragrant for up to 3 months.

Your can refresh the fragrance using our refresher sprays and scented oils

The fragrance on our scented products is designed to last up to 3 months.

Other Products

The annan® fragrance is exclusive to angel aromatics.
Annan® was one of our first fragrances released over 20 years ago and is our signature fragrance. Annan® is enriched with sweet and earthy spices. Blends of vanilla bean and embodied with exotic fruits.

All our products are vegan friendly, paraben free and phthlatate free.

Yes, you can definitely recycle the candle jar. Once cleaned and washed you can reuse them as flower vases or jars to organise your make up brushes or for your pens / pencils.

Floral - Blush Rose, Champagne Peony, Sweet Pea & Violet, Blooming Pink Suede, Bergamot & Peonies, Peony & Bellini.
Fruity - Annan, Lemon Lime & Blossom, Orange Blossom, Watermelon & Wild Apple, White Peach Sorbet, Peony & Bellini, Coconut & Kaffir Lime.
Oriental - Amber & Patchouli, Blue Agava & Berries, Oriental, White Lotus, Blooming Pink Suede.
Gourmand - Vanilla, Vanilla & Coconut, Coconut & Kaffir Lime
Fresh - Beach, La Palma, Lemongrass, Lemon Lime & Blossom, Orange Blossom, White Peach Sorbet, Peony & Bellini, Sea Salt & Bergamot, Peony & Bellini.
Woody - Blue Agava & Berries, Magnus, Amber & Patchouli, White Lotus, Bergamot & Peonies, Sea Salt & Bergamot. 

      ORDER AND DELIVERY FAQS

        Orders delivered to NSW, VIC and ACT will arrive within 2-4 working days. Orders delivered to SA, WA, NT, QLD and TAS, will arrive within 4-7 days. We usually are able to dispatch the orders the next day. 

        We send parcels through numerous couriers including Australia Post, couriers please, tnt and fastways therefore some parcels may arrive quicker than the estimated times above especially for NSW orders. We strongly recommend placing your order in advance if it is urgent and please advise us at time of ordering.

        Please note: If you are not there to receive the parcel during business hours, or would like the courier to leave it somewhere special, please notify us in the comments section when ordering. Unfortunately if you are not there when the delivery comes and we have not notified the courier, they may leave it at your door, require you to collect the parcel(s) from their nearest depot or post office or return the goods back to us.

        Delivery is free when you spend $80 or more. Or $6.95 when you spend under $80. We also offer express delivery. 

        Once you have placed your order on our website, you will receive a confirmation email with information about your purchase and an order number.
        You will also be notified via email when your order has been dispatched along with the tracking details.

        If you are not satisfied with your purchase, you can return it back for a refund or replacement within 30 days. Any returned products must be in its original packaging and unused. Please allow 2-4 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Customers are responsible for return shipping. If you wish to return your purchase please contact us 02 9555 9613 and we will provide you with the necessary details.

        If products arrive damaged please contact us on 02 9555 9613. We make every effort to ensure items arrive safely.

         

        CUSTOM MADE FAQS

        Yes we are able to make custom products for your business or event. If you would like a large quantity of a special colour or product design please visit contact us at sales@angelaromatics.com.au or 02 9555 9613 to advise us with your requirements.

        You can come instore or place your order online. You select the fragrance, candle jar, lid and we will put the persons name on the candle. Click here to view our personalised gifts available.

        Yes we are able to make corporate gift hampers and personalised gifts for customers and clients. We also offer a unique and memorable experience for your event, let us be a part of your next corporate event with our activity carts - we can offer our timber curls / flower cart and personalised candle cart.

        All brands should have their own signature scent, let us create yours. We have over 60 fragrances to choose from and can also help you blend fragrances to truly create that scent that is only yours

        WHOLESALE FAQS

        Can I stock your products?
        Please click on wholesale to apply for wholesale access / bulk pricing. In order to purchase the products at wholesale pricing you must be a re-seller of our products. There is a minimum opening wholesale order value of $500. We may waive this minimum if you have a shop in an area where we have no other stockists. There is no minimum order after your first order.

        Can we use your images?
        Yes we are more than happy to send high resolution images of our products you have bought or you can get the images from our website.

        How can i see pricing?
        Log in to your wholesale account to view wholesale pricing.

        What is your minimum wholesale order value?
        There is a minimum opening wholesale order value of $500. We may waive this minimum if you have a shop in an area where we have no other stockists. However there is no minimum order after your first order is placed.