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Angel Aromatics - Australian Made Home Fragrances  
 
 

Frequently Asked Questions


Search Result(s)

Can I choose which fragrance?
Yes you can choose which fragrance you would like on our bulk flowers, balls and curls. There is a drop down list of top scents for you to choose from next to the item. ...more info

Can I purchase your products from retail stores?
Yes. We have hundreds of stockists in Australia as well as retailers overseas. For Australian stockists, simply go to the "Stockists" page to view your nearest store. ...more info

Can my order be Unscented / with no scent?
Yes you can choose which fragrance (or to have no fragrance) on our bulk flowers, balls and curls. There is a drop down list of top scents for you to choose from next to the item - select the "Unscented" option. ...more info

Can the diffusers be sent overseas?
Yes. As the diffusers are not classed as dangerous goods (they do not have 70% or more alcohol) they are safe to be sent overseas. ...more info

Can you help with Advertising? or Images?
Yes we are more than happy to send high resolution images (without the watermark) of our products you have bought.
...more info

Can you make Custom products just for me?
Yes we are able to make custom products for your business or event as we are the manufacturer. ...more info

Do you accept Credit Cards?
Yes. We accept Mastercard, Visa and American Express. American Express has a 3% surcharge. Mastercard and Visa have no surcharge for payments under $5000 and a 1.5% surcharge for payments over $5000. ...more info

Does Angel Aromatics test their products on animals?
No, absolutely not. We do not conduct product or ingredient tests of any kind on animals. ...more info

Does Bulk Pricing apply to multiple fragrances?
Yes for many items - please order the item listed as "Mix" (e.g Mix - Large Glass Candles). ...more info

Fragrant Oils information
Every ingredient we use in our fragrances complies to safety guidelines set by The International Fragrance Association (IFRA) & The European Cosmetics Directive (Colipa) who evaluate & advise on which ingredients are safe to use for our health & the environment. ...more info

How can I change my order once it has been submitted?
Call us - Until your order is sent to our factory we can make changes to it, but unfortunately after this point we cannot change or cancel it. ...more info

How can I order?
To order please visit your nearest homewares store or you can order online. To buy at wholesale pricing please click "Wholesale Login" above. ...more info

How can I see pricing?
Please search for the item you would like or select the range from the top dropdown home fragrance menu. ...more info

How can I see your products so I know what to order?
All our products are listed on this website just choose a range from the menu at the top (Home Fragrance Products) and select the products you would like to view. You can also use the search box at the top of the page. ...more info

How can I sell Angel Aromatics in my shop?
Please click on "Wholesale Login" to apply for wholesale access / bulk pricing. ...more info

How do I display your products?
Most people display our flowers, balls and curls in large platters & bowls in their dining rooms and lounge rooms. ...more info

How do I refragrance your products?
That's easy - just use our fragrant oils or refresher sprays. ...more info

How long will it take to get my order?
The average delivery time is under 3 working days. ...more info

How long will the fragrance last?
The fragrances on our scented products (flowers, balls, curls) are designed to last 3 to 6 months. Bottled fragrant oils will last up to 10 years. ...more info

How will I know if my order has been received?
You will receive an order confirmation number at the conclusion of your order process as well as a confirmation email including order number and the total amount (AUD) to be charged. ...more info

How will my orders come packaged?
All items will be carefully protected with wrapping and placed inside a post satchel or cardboard box to protect them during delivery. ...more info

Is "Annan" exclusive to Angel Aromatics? What is it?
Yes it is! Annan fragrance has been trademarked and registered and is exclusive to Angel Aromatics. It was one of our first scents released over 20 years ago. ...more info

Is it safe to order online?
Yes. Ordering from Angel Aromatics online is safe and secure. We take security very seriously. Our website is built on Australian (Secure) Servers. When you place orders on our web site, we use a secure server. ...more info

What are the flowers made of?
Our flowers are made from a fine timber similar to Balsa Wood. The timber absorbs the fragrance allowing them to stay fragrant for up to 6 months. ...more info

What are your freight / shipping costs?
Shipping depends upon pricing applied. When you buy at retail pricing freight is a flat $10 for orders under $100 or Free for orders over $100 to an Australian address. Wholesale orders have flat freight rates per area (as the orders are considerably larger and pricing is discounted). International orders are based on weight - please add products to your cart to see cost. ...more info

What are your Opening Hours?
Our office is open Monday - Friday, 9am - 5pm. (AEDT). ...more info

What are your terms and conditions?
The material in this Web Site is for informational purposes only. The contents posted on this Web Site (designs, pictures, text, copy, logos etc) are protected by copyright laws or related regulations of each country throughout the world, and treaty provision. Copyright and authorship is retained. It is prohibited by law to copy, reproduce or convert any of our contents without our prior written permission. ...more info

What do I do if I am having problems placing an online order?
Oh that's no good! Sorry! Please call or email us with your order and any details of the problem. ...more info

What does TAS - Via N&J Melbourne mean in shipping?
If you are a wholesale customer in Tasmania you will see a freight option called "TAS - Via N&J Melbourne" this means we will send your order to Nielsen and Johnston in Melbourne and they will then forward onto you in Tasmania. ...more info

What is the difference between...
Click "More Info" to learn the difference between Essential and Fragrant Oils and the difference between Concentrated Fragrant Oils, Refresher Sprays, Home / Room Sprays, Diffuser sets and more.. ...more info

What is your minimum order?
There is no minimum order value if buying at retail pricing. To buy at wholesale pricing there are minimum requirements to receive bulk pricing. ...more info

What is your minimum wholesale order?
There is a minimum OPENING wholesale order value of $500. We may waive this minimum if you have a shop in an area where we have no other stockists. ...more info

What is your privacy policy?
Angel Aromatics understands your need to protect personal information. We will ensure that our email lists are kept securely. We do not sell, rent, trade, or lease the email addresses on our list to anyone. ...more info

What is your Returns & Claims policy?
If there is a problem with delivery, please notify us via phone within 24 hours of receiving stock. ...more info

What is your Security Policy?
We take privacy very seriously. Our website is built on Australian (Secure) Servers. We will ensure that any details you provide will not be disclosed to any other organisation. We do not sell, rent, trade, or lease the addresses on our list to anyone. ...more info

When can I get an account / credit terms?
Wholesale customers are able to apply for an account / Net 30 credit terms once they have spent $3000 in a 6 month period.
...more info

Where can I find specials?
Products featured in the sale section are discontinued and clearance items. ...more info

Where can I order smaller quantities? E.g 1 flower
At your nearest retail store. To buy smaller quantities we recommend you visit one of our lovely stockists. Your nearest stockist can also order in larger quantities of the items for you. Please contact them directly. ...more info

Where do I check the status of my order?
Once you have placed your order on our website, you will receive a confirmation email with information about your purchase and an order number. You will also be notified via email when your order has been dispatched. To check on the status of any other order please contact us. ...more info

Which currency is used on this site?
The prices that appear on this website (AUD$) are quoted in Australian dollars only. ...more info

Which fragrance should I choose?
MODERN = Annan, Parisian Pear, White Lotus, Oriental. SEASIDE = Annan, Beach, Vanilla & Coconut, La Palma. BRIGHT = Annan, Frangipani Peony, Melon & Guava, Sweet Pea Violet, Vanilla & Coconut. COUNTRY = Annan, Antique Rose, Lavender, Oriental, Lemon Lime Blossom, Parisian Pear. MASCULINE = Annan, Magnus, White Lotus, Orange Fig Quince. ...more info

Which Payment Methods do you accept?
We accept MasterCard, Visa, American Express, Direct Deposit / EFT, and Cheque payments. We also accept Paypal payments for orders under $200. ...more info

Why should I choose Angel Aromatics?
At Angel Aromatics, we pride ourselves on quality products and service. We make products that customers love to buy. We are constantly developing new products, opportunities and innovations to change the fragrance status quo. ...more info